OpaBet Privacy Policy

At OpaBet Online Casino, we are committed to protecting your personal information and ensuring your privacy is respected at every stage of your experience on our platform. This Privacy Policy explains how we collect, use, store, and share your data when you access our website at opabet.com, create an account, or use any of our services. By using our platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us if you have any questions.

Who We Are

OpaBet Online Casino is operated by Iner Crew Limitada, a company registered under number 3-102-886870, with its registered office at Av. Pastor Diaz, Jaco, 61101, Costa Rica. We hold a valid gaming licence issued by the Anjouan Gaming Authority (Government of Anjouan, Comoros), licence number ALSI-152406037-FI3. Our payment services are facilitated through Quantumlinx Innovations Ltd (HE456666), based in Nicosia, Cyprus. As the data controller responsible for your personal information, we take our obligations seriously and process your data in accordance with applicable privacy laws and regulations.

Information We Collect

When you register and use our services at OpaBet Online Casino, we may collect the following categories of personal data:

Personal Identification Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Government-issued identification documents (passport, national ID, driving licence)
• Proof of address documentation

Financial and Transaction Data

• Payment method details including VISA, MasterCard, Skrill, Apple Pay, Google Pay, Jeton, and cryptocurrency wallet addresses (BTC, ETH, LTC, USDT, and others)
• Deposit and withdrawal history, including amounts, dates, and methods
• Transaction records related to bonuses, cashback, and loyalty programme rewards

Account and Gaming Activity Data

• Login credentials and account settings
• Gaming history, betting patterns, and session durations
• Bonus usage, including welcome package claims, free spins activity, and reload bonus redemptions
• Loyalty programme status and accumulated turnover

Technical and Device Data

• IP address, browser type, and operating system
• Device identifiers and cookies
• Pages visited, time spent on site, and navigation patterns
• Data collected via our Android app (APK) or mobile browser

How We Use Your Information

We use the personal data we collect for the following purposes:

• Account management: We use your information to verify your identity during registration and to maintain your player account on our platform.
• Service delivery: We process your data to provide access to our 5,000+ games, sports betting, live casino, and all other features available at OpaBet Online Casino.
• Payments processing: We use financial data to process deposits and withdrawals, apply limits (up to €10,000/month), and handle transactions within our stated pending times of up to three business days.
• Bonus and promotions management: We use your gaming data to apply eligible bonuses, including welcome packages, free spins, cashback offers, and loyalty programme rewards across all tiers from Novice to GOAT.
• Regulatory compliance: We are required by law to verify your identity (KYC), perform AML checks, and maintain records in line with our licence conditions.
• Responsible gambling: We monitor your activity to detect signs of problem gambling and to apply self-exclusion or account limits where requested.
• Customer support: We use your data to respond to enquiries submitted via live chat (08:00–00:00 CET) or by email at support@opabet.com.
• Marketing communications: Where you have given consent, we may send you promotional information about our bonuses and offers. You can opt out at any time.
• Platform improvement: We analyse usage data to improve our website, mobile experience, and the services we offer.

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Contractual necessity: Processing is required to fulfil the terms of our user agreement with you.
• Legal obligation: We are required to process certain data to comply with our licensing obligations and anti-money laundering regulations.
• Legitimate interests: We may process data where it is in our legitimate interest to do so, such as fraud prevention and improving our services.
• Consent: Where we rely on your consent — for example, for marketing communications — you may withdraw that consent at any time.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information with:

• Payment processors and financial partners: Including Quantumlinx Innovations Ltd and our supported payment providers, to facilitate transactions.
• Game and software providers: Including NetEnt, Pragmatic Play, Evolution Gaming, Play'n GO, and 80+ other providers, to deliver gaming content.
• Regulatory and licensing authorities: Including the Anjouan Gaming Authority, where required by law.
• Fraud prevention and identity verification services: To perform KYC and AML checks.
• IT and infrastructure service providers: Who support the operation of our platform under strict confidentiality obligations.
• Legal and law enforcement authorities: Where we are required to disclose information by applicable law or court order.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and app to enhance your experience, analyse traffic, and personalise content. These include essential cookies required for the site to function, as well as analytics and marketing cookies where you have provided consent. You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of our platform.

Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations. In most cases, this includes a minimum retention period following account closure in accordance with anti-money laundering and gaming regulation requirements. When data is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction and applicable law, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to legal retention obligations
• The right to object to or restrict certain types of processing
• The right to data portability where technically feasible
• The right to withdraw consent for marketing at any time

To exercise any of these rights, please contact us at support@opabet.com. We will respond to your request within a reasonable timeframe in accordance with applicable regulations.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include SSL encryption, secure servers, access controls, and regular security audits. While we take every precaution to safeguard your information, no system can be entirely immune to risk, and we encourage you to protect your account credentials and contact us immediately if you suspect any unauthorised activity.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those external platforms and encourage you to read their respective privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will notify you through our website or by email. Your continued use of our services after any update constitutes your acceptance of the revised policy. We recommend that you review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to our team. You can contact us by email at support@opabet.com or via live chat, available daily from 08:00 to 00:00 CET. We at OpaBet Online Casino are here to help and will do our best to address your concerns promptly and transparently.